PPSC - Public Feedback and Complaints
The PPSC wants to hear from you
Feedback and complaints help the PPSC to become a better organization. Feedback helps us know what we are doing right and complaints help us know what we could do better.
The PPSC will handle feedback and complaints in a way that is fair, respectful, and transparent. The organization will work to resolve the complaints quickly and effectively.
How do I share my feedback?
Feedback means positive comments about the actions of a PPSC employee or agent, or regarding a PPSC service, procedure, or policy, as well as any suggestion on how we could do better.
You can give feedback by:
- speaking with a PPSC employee;
- calling the nearest PPSC office;
- sending feedback in writing to PPSC.ComplaintsandFeedback-PlaintesetRetroaction.SPPC@ppsc-sppc.gc.ca; or
- sending feedback by mail to:
Public Feedback and Complaints
Public Prosecution Service of Canada
160 Elgin Street – 12th Floor
Ottawa, Ontario K1A 0H8
For more information on what the PPSC does with your feedback, refer to the summary of the policy.
How do I make a complaint?
A complaint means that you want to share your negative experience with the actions of PPSC employees or agents, or regarding a PPSC service, procedure, practice, or policy. This includes any allegation of discrimination or bias, whether it is through the actions of an individual PPSC employee or agent, or through the application of a PPSC service, procedure, practice, or policy. If you are a victim of a crime, the complaint might be general or relate specifically to your right to information, to protection, to participation, or to restitution. The allegations giving rise to the complaint must have occurred within the previous 12 months unless a valid reason for delay is provided.
You can make a complaint by:
- Calling the nearest PPSC regional office to speak with a PPSC employee who can receive your complaint; or
- Sending the complaint in writing by email to PPSC.ComplaintsandFeedback-PlaintesetRetroaction.SPPC@ppsc-sppc.gc.ca or by mail to:
Public Feedback and Complaints
Public Prosecution Service of Canada
160 Elgin Street – 12th Floor
Ottawa, Ontario K1A 0H8
The PPSC will confirm receipt of your complaint within five business days.
Information you should include
To help us better understand your concerns, provide as much information as possible, including the following:
- Your full name;
- Your contact information;
- Your role in the criminal justice system, particularly if you are the victim of a crime, an accused, or a witness;
- A detailed description of the situation; and
- A description of what you feel would be the appropriate resolution to your complaint.
You may write the complaint in any official language of a province or territory. This includes English, French, Gwich'in, Cree, Chipewyan (Denesuline), Inuinnaqtun, Inuktitut, Inuvialuktun, Mi'kmaw, North Slavey, South Slavey, and Tlicho (Dogrib). The PPSC will accept complaints written in other languages and will do its best to have the complaint translated. However, the PPSC cannot guarantee that it will be able to provide a response in languages other than one of the official languages of a province or territory.
You can make the complaint yourself or through an authorized representative. Click here for more information on how to identify an authorized representative.
For more information on how the PPSC addresses your complaint and additional processes, refer to the summary of the policy.
Public Feedback and Complaints Policy (Full version)
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